Refund policy

Return Window and Conditions We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. You'll also need the receipt or proof of purchase.

Return Process To start a return, you can contact us through:

• Email: info@ornemoi.ca
• Messenger
• Website chat (located at the bottom of our page)

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Note that for DIY items and our build kits, if you have any problem or if a part breaks during assembly, please let us know. We will send a replacement part free of charge.

Exchanges The fastest way to ensure you get what you want is to contact us via Messenger or our website chat. We will make sure to resolve the issue promptly.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.